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The banking & financial services industry has
historically been an early adopter of business process
outsourcing services, primarily to enable these companies to
focus on their core competencies and improve the
productivity and results of customer-facing operations. More
recently, financial services companies are considering
offshore BPO as a strategy to significantly reduce operating
costs and gain access to a wider pool of skilled labor.
For banks and other financial services companies looking to
take advantage of the BPO model for contact center or
back-office processes, Mellon Software Solutions will build
a customized solution to fit your requirements. Our
capabilities include domestic, near-shore, offshore or
blended service delivery via our facilities in the U.S.,
Canada, India and the Philippines.
Retail banks, credit card issuers, consumer lenders, asset
management firms, brokers and other financial services
companies can utilize Mellon Software Solutions 19-years of
outsourcing experience, secure global infrastructure, and
quality processes to offload the following:
Contact Center
Account inquiry management (phone, email, web)
Balance transfers and consolidations
Collections
Cross-selling and up-selling
Customer acquisition
Customer service
Help desk
Inbound/outbound telemarketing
Lead generation and qualification
Loyalty/win-back programs
New account activation
Transaction Processing
Account maintenance
Account opening/processing
Accounts receivable management
Card application processing
Check/item processing
Clearing and settlement
Exceptions handling
Loan application processing
Payment processing
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